Help

FAQ

  • What is the Annie Baby Monitor and why is it better than a regular baby monitor?
    The Annie Baby Monitor is an application that helps you monitor your baby while dreaming. The child device is left with your baby in order to capture the audio and other devices are kept with the parents, nanny or anyone who is currently looking after the baby. And best of all? No special equipment needed apart from your phone or tablet!
  • How am I alerted that my baby is awake?
    You will immediately see whether your baby is sleeping or awake. With a glance of the eye, green means asleep and orange awake. The display will light up and you will hear the noise from the children’s room.
  • What devices and operating systems are supported?
    The Annie Baby Monitor for iOS works seamlessly on operating system iOS 9.3 or later and is compatible with these devices listed below:
    • iPhone 4S or newer
    • iPad 2 or newer
    • iPod Touch 5
    • video feature requires iOS 9.3 or newer
    • Apple Watch support requires WatchOS 2.0 or newer

    Special version of the Annie Baby Monitor for Mac is available on the Mac App Store. Please note that Mac OS X version may be used as a Parent Unit only.

    Annie Baby Monitor for Android works seamlessly with operating system 4.4 and later.

    Annie Baby Monitor is now also available for Windows 10.

    Enjoy Annie Baby Monitor on all major platforms!

  • Can I use several types of device, for example an iPhone as a child unit and an Android phone as a parent unit?
    Sure, feel free to use any devices in any combinations listed above. But please keep on mind, that Annie Baby Monitor for Android is still in public beta. In order to ensure that the Annie Baby Monitor works properly, make sure that child unit device is plugged in to the power source.
  • How many licences do I need for all my devices?
    You can use as many devices as you want for a single family account. You purchase the application on the first device and create a family account. Afterwards you use the same login/password on any other family device or you can pair them by code.
    Please note: Since Apple is running two separate stores, apps for Mac and iOS can not be at this time combined into a single purchase.
  • Is it possible to connect more devices at the same time?
    Yes, the Annie Baby Monitor app supports multi-child mode as well as multi-parent mode. The maximum number of child units is 4, the number of parent unit is unlimited. Not only you or your partner can keep an eye on your baby. With the Annie Baby Monitor even grandparents, siblings or nannies can be in touch with your baby simultaneously.
  • What is the Annie Baby Monitor data consumption?
    If it is possible, the Annie Baby Monitor app works via Wi-Fi. In cases when the application uses cellular networks (3G, LTE) the average data consumption oscillates around 20 MB per hour when the child is awake and sound is sent.
  • How far should the device be located from my baby?
    It is not necessary to place the child device too close to your baby. Nowadays microphones are designed to receive audio even over a longer distance. So about 2 metres / 7 feet is OK.
  • Does the Annie Baby Monitor work abroad?
    Sure, the Annie Baby Monitor works anywhere where Internet connection is available. When travelling abroad you can use either Wi-Fi or local cellular networks.
  • How does Annie Baby Monitor impact the battery usage of my phone?
    The standard battery consumption for iOS devices is 4% per hour. You will be notified when the battery level on the child device drops below 10% or an individually set value so you won't have to worry.
  • How to update properly?
    When updating, always follow these 3 steps:
    1. Update the app on all your devices
    2. Force close the app on all your devices (for more info check: https://support.apple.com/en-us/HT201330)
    3. Start your monitoring sessions again
    Please make sure that you upgrade all of your devices to the latest version. And if I may, I would suggest turning off the automatic updates as well. Thanks to that, automatic updates will not disrupt current monitoring sessions.

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